If you’ve ever walked into a salon and been whisked into the chair without so much as a:
“What are your hair goals?”
You know the drill.
Sit down.
Smile politely.
Let someone start snipping, painting, or perming without really listening to what you want, why you want it, or how you plan to maintain it.
It’s quick, it’s easy, and it’s… not great.
For you or for us.
We’ve seen what happens when the experience is purely transactional: rushed results, unmet expectations, and the same frustrating hair struggles showing up again and again.
We’re not here for that.
We’re Built Something Different
Our little two-chair salon is a space for partnership, not just “getting the job done.”
We work with you. We enjoy nerding out on your lifestyle, and your goals, and your hair’s unique quirks
This means no guessing, no “winging it,” and no rushing you out the door with a style you can’t recreate at home.
To do that, we use something called the Experience Customization Form.
It’s how we prepare for you
Specifically:
- Products are ready that work for your exact needs.
- We know your coffee order, sensory needs, and preferred vibe.
- We’ve already thought through your service before you arrive, so we can accurately meet you where you’re at to build on what you know.
Why We Ask You to Fill It Out Before Your Appointment
Here’s the thing: we can’t give you the best possible service if we’re only learning your needs while the clock is ticking.
If we don’t know about:
- The products you’re using (especially if they’re sabotaging your curls)
- How you’re really styling your hair, so we can meet you where you’re at.
- Your sensitivities or allergies
- The hair goals you’re chasing (or avoiding)
- What you need a refill on before you forget
- What inspires you (and yes, that might mean scrolling through five years of photos to find the one)
…then we can’t create the magic you came for.
When you fill out the form ahead of time, we can plan, research, and customize so you get the most out of your appointment.
Why We Don’t Skip the Questions
Here’s the truth: skipping over these conversations would actually be a disservice to you.
If you’re not upfront about what you’re doing with your hair between visits, we can’t give you the guidance you deserve to get the best results. And if we don’t ask? We’re letting you carry on with habits that might be sabotaging your hair goals.
Other salons might gloss over this part to “save time,” but that just leaves you with the same frustrations you walked in with. We’d rather take the time to get it right, so you walk out not just with great hair, but also with the tools and knowledge to keep it thriving.
Because the point isn’t just doing your hair. It’s helping you actually enjoy it every day in real life.
We Know It’s Different. That’s the Point
Other salons might not ask you to do this much prep.
That’s because they’re offering something different, and that’s fine!
But here’s what our clients say after working with us:
- “I finally understand my hair.”
- “I left with a routine that actually works for me.”
- “I don’t just love my hair; I know how to love my hair.”
- “I now know why I didn’t like my hair before, and now know how to fix it!”
We’re not here to check boxes. We’re here to help you walk out feeling like yourself, but shinier.
If You’re Looking for a Transactional Experience…
There are plenty of places that will just “get you in and out.”
We aren’t one of them.
If you’re open to partnership, curiosity, and maybe a little hair science nerdery; we will be your people.
If you’re looking for a quick in-and-out with no conversation… we can happily recommend a few other great spots.
Your Hair Deserves More Than a Guess
Your hair is unique.
So are you.
Our systems, including our pre-visit form, are here to protect the quality of your service, your comfort in our space, and the partnership we build with you over time.
We ask a lot of questions because we care.
We prepare ahead because you’re worth it.
And we hold our boundaries because the best transformations happen when we’re all-in on this service together.
So if you’re ready for more than a quick fix, let’s build something better, together.
